Privacy Policy – FreezeByte

Welcome to Freeze Byte privacy policy!

We care seriously regarding the privacy of its guests and users, and is totally committed to shield their personal data and use it properly in compliance with information privacy laws. This policy describes however we tend to could collect and use personal data, and therefore the rights and decisions out there to our guests and users relating to such data.

We powerfully urge you to browse this policy and ensure you totally understand it, before you access or use any of our services.

Capitalized terms which are not defined herein shall have the meaning ascribed to them in our terms of services.

1. Please read carefully!

This Freeze Byte privacy policy describes however we have a tendency to collect and use data regarding every of our unregistered guests and registered users, as well as users with paid services (each, a “visitor” or “user” (respectively), or “you”), in reference to their access to and use of our websites and connected services.

The cause of this private policy coverage is to offer you with a clear clarification of whilst, why and how we accumulate and use your private statistics, in addition to a proof of your statutory rights. This privacy coverage isn’t always meant to override the terms of any contract you’ve got with us, nor any rights you would possibly have beneath applicable statistics privacy legal guidelines.

Read this coverage and ensure you absolutely recognize our practices on the subject of your non-personal information, only than you get entry to or use any of our offerings. If you read and fully apprehend this privacy coverage, and remain against our practices, you must immediately leave our site, utility or service, and avoid or discontinue all use of any of our services. Whenever you have any questions or issues concerning this policy, please contact us at support@freezebyte.com

2. What information do we collect?

Visitor and user information:

  1. Un-classifiedand non-identifiable facts bearing on a visitor or un-recognized person, which may be made to be had to us, or amassed automatically thru his/her use of the services (“non-private records”). Such non-personal information does now not permit us to identify the traveler or consumer from whom it turned into collected. The non-private information amassed by means of us specially consists of technical and aggregated utilization information, together with visitors’ and customers’ surfing and ‘click-circulate’ pastime on the offerings, consultation heat maps and scrolls, non-figuring out statistics regarding the visitor’sor user’s tool, operating gadget, internet browser, display screen resolution, language and keyboard settings, net provider, referring/exit pages, date/time stamps, and many others.
  2. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“personal information”). The personal information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from users with paid services, details regarding a browsing or usage session (IP address, geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, google or Facebook account), scanned identification documents provided to us (such as an id card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our services), and any other personal information provided to us by visitors and/or users through their access to and/or use of the services. For the avoidance of doubt, any non-personal information that is connected or linked to personal information (for example, in order to improve the services, we offer) is deemed and treated by us as personal information, as long as such connection or linkage exists.

User and User information:

We can also collect comparable records touching on visitors and users of our consumer’s web sites or services (“customers-of-customers”), entirely for and on our users’ behalf (as in addition defined in segment ‎6 under).

3. How do we collect such information?

There are two main methods we use:

  1. We acquireinformation through your use of the services. When you visit or use our offerings, along with while you browse the internet site or any consumer internet site, check in a person account, edit your user  site and upload information and content material, and/or download and use any provider, we are aware about it and could typically gather and/or  record such uses, classes and associated facts, both independently or with the assist of third party services as detailed in segment ‎8 beneath, such as through the usage of “cookies” and other tracking technology, as similarly detailed in segment ‎9 below.
  2. We collect facts that you provide us voluntarily. As an instance, we collect the private statistics you provide us when you register to our services; while you sign in to our services through third party services consisting of google or Facebook; when you place purchases and/or sign up domains; whilst you post or add such non-public information as you operate any of our services; and/or when you contact us immediately through any communication channel. (support, email, ticket etc)
  3. We also collect information from third party sources as described in section 8 below.

4. Why do we collect such information?

We collect such non-personal and personal information for the following purposes:

  1. To provideand operate the services;
  2. To similarlydevelop, customize and enhance our offerings, based on visitors’ and users’ common or non-public alternatives, experiences and problems;
  3. To provideour customers with ongoing purchaser help and technical aid;
    so one can contact our site visitors and customers with widespread or customized carrier-related notices and promotional messages (as in addition exact in section ‎10 under);
  4. To facilitate, sponsor and providepositive contests, occasions and promotions, decide participants’ eligibility, display overall performance, contact winners and furnish prizes and blessings;
  5. To create aggregated statistical data and other aggregated and/or inferred non-personal facts, which we or our business companions may also use to provide and improve our respective offerings;
  6. To enhanceour information security and fraud prevention abilities; and
  7. To complywith any applicable laws and regulations.
  8. We willbest use your private statistics for the purposes set out in section 4 where we are satisfied that
  9. Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. To provide you with a website builder, to provide you with our customer assistance and technical support), or
  10. Our use of your personal information is necessary to comply with a relevant legal or regulatory obligation that we have, or
  11. Our use of your privatestatistics is vital to assist valid pursuits that we’ve got as an enterprise (for instance, to keep and enhance our offerings with the aid of identifying user developments and the effectiveness of campaigns and identifying technical issues), provided it’s far conducted at all times in a manner this is proportionate, and that respects your privacy

5. User of user information

Freeze Byte may collect, store and process certain non-personal and personal information of Users-of-Users (“Users-of-Users information”), solely on our users’ behalf and at their direction. For example, each of our users is able to import their e-mail contacts from third party services like Gmail, or otherwise collect and manage contacts via their user website. Such contacts are then stored with Freeze Byte, on the user’s behalf.

For such purposes, Freeze Byte serves and shall be considered as a “processor” and not as the “controller” (as both such capitalized terms are defined in the European union general data protection regulation) of such Users-of-Users information. The users controlling and operating such user websites shall be considered as the “controllers” of such Users-of-Users information, and are responsible for complying with all laws and regulations that may apply to the collection and control of such Users-of-Users information, including all privacy and data protection laws of all relevant jurisdictions.

You are responsible for the security, integrity and authorized usage of your users-of-users’ personal information, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.

Freeze Byte cannot provide legal advice to users or their users-of-users, however we do r ecommerce end that all users publish and maintain clear and comprehensive privacy policies on their user websites, in accordance with the applicable laws and regulations, and that all Users-of-Users carefully read those policies and make sure that they consent to them.

For more information on how Users-of-Users information may be handled by Freeze Byte (which may be relevant for the specific notice you provide to and/or consent you obtain from your users-of-users), please see 11 and 12 below.

If you are a visitor, user or customer of any of our users, please read the following: Freeze Byte has no direct relationship with the individual Users-of-Users whose personal information it processes. If you are a visitor, user or customer of any of our users, and would like to make any requests or queries regarding your personal information, please contact such user(s) directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by Freeze Byte on behalf of its users, please direct your query to the relevant user (who is the “controller” of such data). If requested to remove any users-of-users’ personal information, we will respond to such request within thirty (30) days. Unless otherwise instructed by our user, we will retain their users-of-users’ personal information for the period set forth in section ‎11 below.

6. Sharing personal information with third parties

Freeze Byte may share your personal information with third parties (or otherwise allow them access to it) only in the following manners and instances:

Third party services:

Freeze Byte has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNS), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and our legal and financial advisors (collectively, “third party service(s)”).

Such third party services may receive or otherwise have access to our visitors’ and users’ personal information and/or users-of-users’ personal information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our services and business, and may only use it for such purposes.

Note that while our services may contain links to other websites or services, we are not responsible for such websites’ or services’ privacy practices. We encourage you to be aware when you leave our services and read the privacy statements of each and every website and service you visit before providing your personal information. This privacy policy does not apply to such linked third -party websites and services.

Freeze Byte is accountable for personal information that it receives under the privacy shield and subsequently transfers to a third party as described in the privacy shield principles. In particular, Freeze Byte remains responsible and liable under the privacy shield principles if third-party agents that it engages to process the personal information on its behalf do so in a manner inconsistent with the principles, unless Freeze Byte proves that it is not responsible for the event giving rise to the damage.

Law enforcement, legal requests and duties:

Where permitted by local data protection laws, Freeze Byte may disclose or otherwise allow others access to your personal information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

Protecting rights and safety:

Freeze Byte may share your personal information with others if we believe in good faith that this will help protect the rights, property or personal safety of Freeze Byte, any of our users, any users-of-users, or any member of the general public, with or without notice to you.

Social media features and framed pages:

Our services include certain social media features and widgets, single sign on features, such as the “Facebook connect” or “google sign-in”, the “Facebook like” button, the “share this” button or other interactive mini-programs (“social media features”). these social media features may collect information such as your IP address or which page you are visiting on our website, and may set a cookie to enable them to function properly. Social media features are either hosted by a third party or hosted directly on our services. Your interactions with these third parties’ social media features are governed by their policies and not ours.

In addition, our services may enable you to share your personal information with third parties directly, such as via page framing techniques to serve content to or from third party services or other parties, while preserving the look and feel of our website and services (“frames”). Please be aware that if you choose to interact or share any personal information via such frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.

Freeze Byte subsidiaries and affiliated companies:

We may share personal information internally within our family of companies, for the purposes described in this privacy policy. For example, we may share your personal information with Freeze Byte.com inc., our us-based subsidiary, in the course of facilitating and providing you (and your users-of-users) with our services. In addition, should Freeze Byte or any of its affiliates undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your personal information may be shared with the parties involved in such event. If we have good faith that such change in control might materially affect your personal information stored with us, we will notify you via e-mail and/or prominent notice on our website of this event and certain choices you may have regarding your personal information.

Sharing of personal information from Freeze Byte subsidiaries and affiliated companies in the European union and Switzerland to Freeze Byte’ united states subsidiary, adheres to the EU-US and Swiss-us privacy shield frameworks.

To clarify, Freeze Byte may share your personal information in manners other than as described above, pursuant to your explicit approval, or if we are legally obligated to do so. Moreover, Freeze Byte may transfer, share, disclose or otherwise use non-personal information in its sole discretion and without the need for further approval.

7. Use of cookies and other tracking technologies

Freeze Byte together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our visitors, our users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our visitor’s and users’ preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.

Please note that third party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our privacy policy and we do not have any control over them.

Cookies: in order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the user’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using ecommerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by Freeze Byte, and we, therefore, cannot ensure its accuracy, completeness or availability).

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise adversely affect your user experience.

Clear gifs: we and certain third party services may employ a software technology called “clear gifs” (a.k.a. Web beacons/web bugs), which enables them and us to improve our services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within our services.

Flash and html5: we and certain third party services may also employ certain tracking technologies known as “flash cookies” and “html5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing flash cookies is available here. 

(please note that this website is not provided by Freeze Byte, and we therefore cannot ensure its accuracy, completeness or availability).

Behavioral targeting/re-targeting: certain third party services and ad networks may display advertising on our website, on Freeze Byte apps and on Freeze Byte mobile apps, or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the services and different third party services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European union click here (provided by yourchoicesonline.eu). Please note this does not opt you out of receiving all advertising and that your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.

User data supplementation: we may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. Where we obtain your personal information from these third parties, we ensure that such parties are contractually committed to inform you that your personal information will be disclosed to us and we take steps to ensure the accuracy of your personal information before using it. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

do not track signals: please note that we do not change our practices in response to a “do not track” signal in the http header from a browser or mobile application.

8. Communication from Freeze Byte

Promotional messages:

We may additionally use your private records to send you promotional content and messages by using email, text messages, direct text messages, advertising and marketing calls and similar types of communication from Freeze Byte or our companions(acting on Freeze Byte behalf) via such way.
If you do not want to receive such promotional messages or calls, you could notify Freeze Byte at any time or observe the “unsubscribe” or prevent commands contained in the promotional communications you obtain.
We take steps to restriction the promotional content we ship you to a reasonable and proportionate degree, and to ship you records which we believe may be of hobby or relevance to you, based totally for your information.

Service and billing messages:

We may use your personal information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from Freeze Byte or our partners (acting on Freeze Byte behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify Freeze Byte at any time or follow the “unsubscribe” or stop instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

9. Your rights in relation to your personal information

It’s far imperative that you have control over your personal records. That’s why we’re taking steps to enable you to get admission to, get hold of a replica of, update, amend, delete, or limit the use of your personal statistics.

Earlier than disclosing the asked non-public information, we may ask you for added data so one can verify your identification and for security functions. We reserve the right to rate a fee wherein permitted through regulation.you’ve got the right to document a grievance together with your neighborhood supervisory authority for facts protection

10. Questions & complaints

If you have any questions or worries related to our collection, use or disclosure of private facts, or if you accept as true with we’ve got not complied with this privacy coverage or relevant statistics protection laws, please contact us – our info are set out at the stop of this privacy coverage.
Our facts safety officer will investigate the grievance and decide whether a breach has took place and what movement, if any, to take.
We take each privacy criticism seriously and will make all affordable efforts to clear up your complaint right away. Our goal response time is 30 days.
We assume our processes will deal fairly and directly together with your grievance. But, if you remain disillusioned, you can additionally make a complaint along with your nearby supervisory authority for facts safety.
You may report a grievance along with your nearby supervisory authority for statistics safety at any time, but we endorse that you touch us first so we can attempt to clear up it

11. Data retention

We may additionally hold your personal facts (in addition to your customers-of-users’ statistics) for so long as your consumer account is lively, as indicated on this privacy policy or as otherwise needed to offer you with our offerings.
We might also retain to keep such private facts even after you deactivate your person account and/or quit to apply any specific services, as reasonably important to comply with our legal obligations, to solve disputes regarding our customers or their customers-of-users, save you fraud and abuse, put into effect our agreements and/or defend our legitimate pursuits.
We hold a data retention policy which we observe to facts in our care. Where your personal facts is now not required we will make sure it’s far securely deleted.

12. Security

Freeze Byte feel responsible for our users personal data, we have implemented security measures designed to protect the personal information you share with us, including physical, electronic and procedural measures. Among other things, we offer https secure access to most areas on our services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and third party services for further enhancing the security of our services and protection of our visitors’ and users’ privacy.

Regardless of the measures and efforts taken by Freeze Byte, we cannot and do not guarantee the absolute protection and security of your personal information, your users-of-users’ information or any other user content you upload, publish or otherwise share with Freeze Byte or anyone else.

We therefore encourage you to set strong passwords for your user account and user website, and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our services are less secure than others (for example, if you set your support forum ticket to be “public” instead of “private”, or if you browse to a non-ssl page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any personal information on any of these areas or via any of these methods.

If you have any questions regarding the security of our services, you are welcome to contact us at support@freezebyte.com

13. Public forums and user content

Our services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your personal information from our blogs, communities or forums, feel free to contact us at: support@freezebyte.com. In some cases, we may not be able to remove your personal information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the personal information you posted on that platform.

In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicize on these platforms.

If you upload any user content to your user account or post it on your user website and provide it in any other way as part of the use of any service, you do so at your own risk.

We have put adequate security measures in place to protect your personal information.  However, we cannot control the actions of other users or members of the public who may access your user content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your user website (including, for instance, password-protected areas on your user website). You understand and acknowledge that, even after its removal by you or us, copies of user content may remain viewable in cached and archived pages or if any third parties (including any of your users-of-users) have copied or stored such user content. To clarify, we advise against uploading or posting any information you do not wish to be public.

14. Updates & interpretation

We may update this privacy policy as required by applicable law, and to reflect changes to our information collection, usage and storage practices. If we make any changes that we deem as “material” (in our sole good faith discretion), we will notify you prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Unless stated otherwise, our most current privacy policy applies to all information that we have about you and your users-of-users, with respect to our website and other services.

15. Contacting us

If you any kind of query related to Freeze Byte privacy policy or wish to exercise any of your rights as discussed in our section 11, please feel free to contact our data protection officer at support@freezebyte.com.
We assure you to resolve all your complaints regarding the collection of your personal information in accordance to our privacy policy.
You may also contact us by email at: support@freezebyte.com or call us at +971 4 405 4156

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    • Payment Gateway Integration
    • Shipping Management
    • Multi-Vendor Management ToolImport csv list
    • PriorityHigh
    • Management Systems (Payments, Booking, Event,Travelling Inquiry)Online Payment (view list)
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    • Book A Call

      • Kick start your Managed Digital Presence with given steps

        Select Your Theme
        Select Your Plan
        Get Live Digitally
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